Terms & Conditions

1. Booking

• You can book appointments by phone or online.
• By booking, you agree to our Terms & Conditions and Privacy Policy.
• Follow-up appointments, repeat prescriptions, and Shared Care Proposals are only available if you’ve already seen a clinician at Diverse Minds Clinic.
• Booking means you accept our terms. Some services are only for existing patients.

2. Consultations

• You can book appointments in advance (depending on availability).
• We’ll send a confirmation email. If you don’t get one within 12 hours, contact us.
• Sometimes we may need to reschedule or cancel — we’ll let you know by email.
• For video consultations, you’ll need to show a UK-issued photo ID (passport or driving licence) before certain prescriptions can be given.

3. Cancellation

• Normally, online purchases let you cancel within 14 days (the “cooling-off period”).
• At Diverse Minds Clinic, you must give at least 72 hours’ notice to cancel or change an appointment. Otherwise, the full fee is charged.
• If you book less than 72 hours before the appointment, you agree to waive the 14-day cancellation right.

4. Payment

• Payment is taken at the time of booking. If it fails, your session is cancelled.
• You’re responsible for all charges made at booking.
• Outstanding payments can collect interest (10% above bank rate) and legal costs if unpaid.
• Fees may change at any time. You’ll pay the price shown when booking.
• We may pre-authorise your payment card before confirming your booking.

5. Reports

• Psychiatric reports are emailed to the address you gave us.
• If you don’t want your report sent by email, tell us.
• Reports are usually ready within 10–12 days after your consultation.

6. Prescriptions

• Repeat prescriptions may be issued without a review if appropriate.
• Clinicians only prescribe when it’s safe and in your best interest. Some medicines may not be prescribed online.
• Prescriptions are not guaranteed — it’s always the clinician’s decision.
• Prescriptions are private (you pay both our fee and the pharmacy fee). Pharmacy costs are separate.
• Prescriptions are valid only in the UK.
• You must use prescriptions only for yourself and follow all instructions. Contact your clinician, GP, or pharmacist if unsure.

7. Health Insurance

• Check with your insurer before your appointment.
• You must pay any charges your insurer doesn’t cover.
• Insurers don’t cover missed or cancelled sessions — you remain responsible for those fees.

8. Arrival and Late Attendance

• If you arrive late, we can’t extend the session time.

         Be on time. We can’t make up lost minutes.

9. Confidentiality

• Sessions are confidential.
• We must break confidentiality if you are at risk of harming yourself or others.
• Reports are normally sent to your GP unless you request otherwise.

10. Electronic Medical Records (EMR)

• Booking creates an electronic medical record (EMR) on our secure Semble system.
• We normally share your medical information with your GP unless you tell us not to.
• Semble works on most modern systems but not Internet Explorer or old Edge browsers.
• Clinicians may sometimes use Skype or other platforms.
• Technical issues may occasionally suspend services — if they last more than 30 days, you can cancel and get a refund.
• You’re responsible for checking your EMR is correct during consultations.
• We keep EMRs in line with UK law, but we are not required to keep all communications forever.

11. Extra Work

• Additional letters or reports can be provided, but these are billed separately at our hourly rate.
• Extra documents cost extra.

12. Complaints

• If unhappy with admin or facilities, email the Clinical Director at enquiries@diversemindsclinic.co.uk.
• Full complaint procedure: Diverse Minds Clinic Complaint Procedure

13. Emergencies

• We do not provide emergency support.
• If in crisis, call 999, 111, your GP, or the Samaritans.